Thank you @Jacques1400 for moving my comment and explaining the whole shipping material situation to me and if you want to see what BB US uses for shipping material. On your next online shipping order to Best Buy US simply ask the person whose address you are sending your orders to just save the shipping package. Sadly, I did not do a good job describing the envelope; but that being said in your comment of BB US has figured out that improper packaging results in losses and customer dissatisfaction. They listened and took action and as you also stated BB Canada on the other hand we all know how that goes. Well we all do know which is even more irritating because does anybody remember the thread BBYTerence posted concerning what we wanted to see to help with customer service and/or the e- commerce team to get a better idea of what they could do to improve service; well we know how much good that did.

At any rate Thank you again!