Best Buy

[jacques1400]

@pikachuforever

I'll be honest with you, it doesn't matter if it's shipped in a mailer or a box.

I'm swaying towards their logistics or warehouse handling, but the odds of the Toronto Maple Leafs winning the Stanley Cup are better than getting a visibly undamaged SteelBook, no matter boxed or not.

They've been switching back and forth since the fall, and whichever warehouse in Ontario is handling orders for my area is pretty much shipping damaged goods 8 out of 10 times.

Contacting CS doesn't help either, you get the usual canned responses and maybe a discount offer, but nothing changes. I even tried their social platforms without any success.

Sorry, Thank You for shopping Best Buy!!!!!

[leprekon]

@pikachuforever

I'll be honest with you, it doesn't matter if it's shipped in a mailer or a box.

I'm swaying towards their logistics or warehouse handling, but the odds of the Toronto Maple Leafs winning the Stanley Cup are better than getting a visibly undamaged SteelBook, no matter boxed or not.

They've been switching back and forth since the fall, and whichever warehouse in Ontario is handling orders for my area is pretty much shipping damaged goods 8 out of 10 times.

Contacting CS doesn't help either, you get the usual canned responses and maybe a discount offer, but nothing changes. I even tried their social platforms without any success.

Sorry, Thank You for shopping Best Buy!!!!!

Is there another Ontario warehouse besides Brampton one? As far as I can recall there’s only Brampton, Ontario & Richmond, BC.

[jacques1400]

Not sure, things change a lot in a couple years or so.

I'm not even sure why they would even have a warehouse, like most large retailers, the trend is have the manufacturer drop ship directly, and the size of their 3Rd. party re-seller base way exceeds what they sell directly, without any other involvement than taking a cut for posting the item & handling the transaction.

[jacques1400]

Quick note, received both versions of the Cinderella SteelBooks today, and both have that clamp or whatever dent in the back, so they're going back.

Please inspect them carefully because the dent is somewhat difficult to spot, the back of the "J" card sometimes covers it, so I would suggest simply ripping a small portion of the cello to verify if it's a concern.

Returning an unsealed item can be difficult at times and involves the manager.

[Cull Obsidian]

Quick note, received both versions of the Cinderella SteelBooks today, and both have that clamp or whatever dent in the back, so they're going back.

Please inspect them carefully because the dent is somewhat difficult to spot, the back of the "J" card sometimes covers it, so I would suggest simply ripping a small portion of the cello to verify if it's a concern.

Returning an unsealed item can be difficult at times and involves the manager.

@jacques1400 there are more copies of the Cinderella (Limited Edition) (SteelBook) (Only at Best Buy) (4K Ultra HD) (Blu-ray Combo) (2015) if you are still in need of ordering a new one.

https://www.bestbuy.ca/en-ca/product...-2015/M2230174

[jacques1400]

@Pikachuforever

https://www.movie-list.com/forum/sho...763#post241763

Two searches were always required to find everything.
The Dedicated "SteelBook" menu area from the main page of Best Buy Canada was simply a filtered link which searched on "SteelBook", so using it was not covering all the bases unless "SteelBook" was listed in the item listing, or a tag.

The Best Buy US site is slightly better since they are more consistent including "SteelBook" in the item details, but it still does not cover all bases where they rely on "Best Buy Exclusive", given the the item picture depicts the item with "Exclusive SteelBook" on the cover.