Best Buy

[jacques1400]

Quick note, received both versions of the Cinderella SteelBooks today, and both have that clamp or whatever dent in the back, so they're going back.

Please inspect them carefully because the dent is somewhat difficult to spot, the back of the "J" card sometimes covers it, so I would suggest simply ripping a small portion of the cello to verify if it's a concern.

Returning an unsealed item can be difficult at times and involves the manager.

[Cull Obsidian]

Quick note, received both versions of the Cinderella SteelBooks today, and both have that clamp or whatever dent in the back, so they're going back.

Please inspect them carefully because the dent is somewhat difficult to spot, the back of the "J" card sometimes covers it, so I would suggest simply ripping a small portion of the cello to verify if it's a concern.

Returning an unsealed item can be difficult at times and involves the manager.

@jacques1400 there are more copies of the Cinderella (Limited Edition) (SteelBook) (Only at Best Buy) (4K Ultra HD) (Blu-ray Combo) (2015) if you are still in need of ordering a new one.

https://www.bestbuy.ca/en-ca/product...-2015/M2230174

[jacques1400]

@Pikachuforever

https://www.movie-list.com/forum/sho...763#post241763

Two searches were always required to find everything.
The Dedicated "SteelBook" menu area from the main page of Best Buy Canada was simply a filtered link which searched on "SteelBook", so using it was not covering all the bases unless "SteelBook" was listed in the item listing, or a tag.

The Best Buy US site is slightly better since they are more consistent including "SteelBook" in the item details, but it still does not cover all bases where they rely on "Best Buy Exclusive", given the the item picture depicts the item with "Exclusive SteelBook" on the cover.

[Cull Obsidian]

Well one thing we can count on is for Best Buy to do things backwards and they are keeping that tradition going into 2019! It makes no sense them selling 137 Steelbooks through their third party MarketPlace and 51 Steelbooks sold directly through Best Buy. I have complained about this and their packages ad nauseam since the start of this thread; over the last two months I have received The Predator, Men In Black Trilogy 4K, Venom all in boxes and the Star Trek Discovery in an envelope with a dent and a scratch were it was promptly returned. The only thing I can say is when I ordered steelbooks from the Best Buy in the USA; they have been mailed in either a bubble wrap envelope and/or a small sturdy rigid cardboard envelope with some sort of inner ridges (for lack of a better description) for cushion; never in a oversized box for just one steelbook.

[jacques1400]

So here is the answer, YES Bubble mailer & YES the BB batting average is consistent!!!
To boot, I can't re-order because the listing was removed when I checked.

Looks like another State side purchase........





Sorry for the crappy pic BTW, but you can't miss the damage.

[Cull Obsidian]

Shipping damaged goods; Best Buy is keeping the tradition going into 2019! Really sorry to see that sort of damage; on your steelbook that is truly up. Are you going to ask for a replacement; because last night I briefly did see in-store stock here in Windsor now I don't see it listed or are you just your money back.

[pikachuforever]

Haven't checked my copies yet, but not surprised at all. I called CS and received some money back, but not pleased that they took the listing down already -- especially because they dropped the price from $39.99 to $34.99 earlier in the AM.

[jacques1400]

@pikachuforever
@Cull Obsidian

I hope you got your $5.00 before they zapped the listing, otherwise whatever discount you got is meaningless.

As far as my copy goes, it's going back and I'll order a copy or two from Best Buy US, at least with them I know it wont be damaged goods.

[jacques1400]

Not to beat a dead horse, but I order from Europe and of course the US in fairly large quantities monthly.

For US orders, it's shipped from the store via USPS media mail to my stocking location, then repackaged into a large prepaid USPS Express box and forwarded on to me. I can count on one hand the amount of damaged SteelBooks I receive in a year.
I'm not counting Target orders which are very minimal, and pretty much guaranteed to be destroyed by the time they reach my stocking location anyway.

UK to me directly (across the pond, 2 carriers):





Mississauga to me from BB (50K away, one carrier):



Draw your own conclusions.

[Cull Obsidian]

Correct me if I am wrong but after Future Shop closed and Best Buy Canada took over the sale of steenbooks I recall our orders being sent in these sturdy cardboard envelops.



That was before they switched to these useless bubble wrap envelopes which really makes no sense; but I will say that the Best Buy USA has sent steelbook shipments in these envelops and came in good condition so what gives.

[jacques1400]

It amazes me how clueless Best Buy Canada is, this is not a new problem that suddenly started out of the blue (pun intended.) It just got worse with time and is now a standard to receive damaged goods in a nice cardboard box.

I said it many a times, I can live with a spine slash if I have to, but I'm not purchasing 4 SteelBooks in order to stand a chance of getting a relatively undamaged unit, that's insanity!!!!

Do the math, just the new MCU releases of 5 SteelBooks, that's 20 SteelBooks on order with a cash value of just over $1000..... and no guarantee of a mint copy, that's LUDICROUS.

Now they're issuing vouchers because they can't fill orders, I seriously doubt that they're issuing $50 vouchers as stated considering the item is only $40 or $45 excluding taxes, but probably their $10 or $20 usual fare.

Being privileged since I can purchase from the US, I just feel bad for Canadian collectors who do not have the same luxury, their only option is hoarders and that sucks.

[Cull Obsidian]

@Crom71 @leprekon @jacques1400

What chapter of Best Buy Canada Dummies Guide How To Scam Our Customers Vol. 1 does this fall under because not trying to get off topic. But you also noticed that titles like The Predator (Limited Edition) (Steel Book) (Only at Best Buy) (4K Ultra HD) (Blu-ray Combo) https://www.bestbuy.ca/en-ca/product...m2228850.aspx? is still available for online order but it is not with the rest of the steelbooks someone is not paying attention.

[leprekon]

@Crom71 @leprekon @jacques1400

What chapter of Best Buy Canada Dummies Guide How To Scam Our Customers Vol. 1 does this fall under because not trying to get off topic. But you also noticed that titles like The Predator (Limited Edition) (Steel Book) (Only at Best Buy) (4K Ultra HD) (Blu-ray Combo) https://www.bestbuy.ca/en-ca/product...m2228850.aspx? is still available for online order but it is not with the rest of the steelbooks someone is not paying attention.

Lol I didn’t even know it was still available since it doesn’t show up on Steelbook searches. Bestbuy pays attention, they know what they are doing. It’s like Pinky & The Brain, "Gee Brain, what are we gonna do tonight?" Brain: "The same thing we do every night, mess with Steelbook consumers!

[Crom71]

Lol I didn’t even know it was still available since it doesn’t show up on Steelbook searches. Bestbuy pays attention, they know what they are doing. It’s like Pinky & The Brain, "Gee Brain, what are we gonna do tonight?" Brain: "The same thing we do every night, mess with Steelbook consumers!

Thanks for the laugh, leprekon!

[leprekon]

Thanks for the laugh, leprekon!

No problem lol, but also sad it’s true.