Just a quick comment, I expressed my opinion on this "wording" several times but I'm not BB.

I just want to remind everyone that nothing guarantees a copy, even a firm order.
That much I know from all the "Sorry" vouchers I've received over the years.
What I do know for a fact, is every single time that an order is cancelled and a new order placed, you are now further down on the line, so please keep this in mind.