Hey guys, just a heads up, dont know if you knew. But i just came back from a best buy store for a steelbook refund (i buy 2 in case one is damaged), and the lovely lady at the store told me that best buy is doing shipment directly from the stores. So the best buy closest to your home is the one that ships your goodie. If you have a comment on how you want them to ship your items, i suggest to go and tell them. Thats what she told me. When i returned the steelbooks, she asked me which method was the best for the steelbooks. thats when she told about their shipment method.

Hope it can help you with the damaged cases