Sorry to hear that, but you probably would have received damaged goods anyway.

So much for the $50 voucher that was mentioned at some point, they're even getting cheap on the "Sorry" vouchers.
They used to be at least $10.....

As for the pre-orders, I wouldn't get concerned with the wording, first off there's always cancellations and orders that get denied due to payment method difficulties.
The only time to get concerned is ordering on, or after the release date. On hand inventory changes pretty rapidly due to replacements of damaged goods and last minute buyers.